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Natural gas outage leaves families without heat


RE-OPEN MONDAY AT 5:00 A.M.>>>THOUSAND TO A BREAKING NEWS ALERT WE’VE BEEN FOLLOWING ON HOUSTON’S SOUTH SIDE. THOUSANDS OF PEOPLE, HUNDREDS OF FAMILIES, WITH NO HEAT ON THIS THE COLDEST NIGHT OF THE SEASON BECAUSE OF A NATURAL GAS OUTAGE. THIS MAP SHOWS THE IMPACTED AREA BETWEEN HIGHWAY 288 AND CULLEN NORTH AND SOUTH OF BELTWAY 8. BRANDON WALKER LIVE NOW WITH AN UPDATE ON PROGRESS. BRANDON, NOT A GREAT FIGHT FOR THIS TO — NIGHT FOR THIS TO HAPPEN.>>Reporter: IT IS COLD AND PEOPLE ARE HOPING TO GET THEIR NATURAL GAS RESTORED. AS YOU CAN SEE, YOU DON’T SEE MUCH GOING ON BEHIND ME. THAT’S GOOD NEWS. IT’S A SIGN OF PROGRESS AS MANY OF THESE HOMES HAVE HAD THEIR GAS RESTORED. WE JUST GOT AN UPDATE FROM CENTERPOINT. THEY TELL US HALF OF THE CUSTOMERS WHO ARE IMPACTED BY THIS, THAT IS HALF OF THOSE 2500 CUSTOMERS, HAVE HAD THEIR GAS RESTORED TONIGHT.>>NO GAS.>>Reporter: FINGERS CROSSED AND HOPEFULLY WITHIN MINUTES –>>CLICKED ON THE FURNACE AND NOTHING HAPPENED.>>Reporter: JULIE WILL HAVE GAS. IT HAD BEEN OFF ALL DAY. HE SHOILTED IT WHEN SHE — SHE NOTICED IT WHEN SHE GOT HOME FROM WORK.>>I CAME AND CHECKED THE STOVE AND THAT WOULDN’T LIGHT AND I WENT TO THE FOUND DOOR AND FOUND THAT LITTLE SLIT THAT ASKED ME TO CALL THE PHONE NUMBER.>>Reporter: THAT NUMBER IS A CENTERPOINT HOTLINE. ALL DAY IT’S BEEN RINGING, ALL ALL DAY THEY’VE BEEN BUSY. SOME 2500 CUSTOMERS WITHOUT NATURAL GAS FRIDAY AND THE REASON REMAI UNKNOWN. AND IT’S COLD. PEOPLE WANT JUST SOME HEAT. LUCKILY FOR JULIE, WE — RELIEF –>>WE’RE GOOD TO GO.>>Reporter: TECHNICIANS HAVE BEEN AT IT ALL DAY.>>IT’S WONDERFUL. ICE NICE AND WARM. IT’S GREAT.>>Reporter: — IT’S NICE AND WARM. IT’S GREAT.>>Reporter: KENNETH IS STILL AT IT, ONE OF A HANDFUL OF TECHNICIANS GOING AROUND TO SOME CUSTOMERS WHO WERE NOT HOME DURING THE DAY. THEY RECEIVED A SLIP WITH A NUMBER TO CALL. FOR THOSE CUSTOMERS WHO MAY NOT BE HOME NOW, CENTERPOINT IS TELLING THEM TO CALL THAT NUMBER. THERE ARE SOME TECHNICIANS STILL ON STANDBY TO HELP YOU. OTHERWISE THEY’LL GET TO YOU TOMORROW. THE UPDATE AS OF 10:00, HALF OF THE 2500 CUSTOMERS HERE ON THE SOUTH SIDE WHO WERE WITHOUT NATURAL GAS HAVE SINCE HAD THEIR GAS RESTORED.

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